Refund policy

Last updated: September 30, 2026

We want you to love what you ordered from Spectra. And if it's not right for you, sending it back is easy.

30-day returns, no questions asked

You have 30 days from the day your order is delivered to send it back for a full refund, no questions asked. Not the right fit, not quite what you pictured, or you simply changed your mind? That's okay. We'll take it back.

This covers everything we sell, including our Little Starfish rompers and Explorer suits, heated lunch boxes, gua sha massagers and dog car seats.

How to start a return

Email us at spectraluxellc@gmail.com with your order number and the item(s) you'd like to send back.
We'll reply with the return address and a few simple steps, usually within 1 business day.
Pack the item and send it back with a trackable shipping service.

Return shipping is paid by the customer, unless your item arrived damaged, defective or incorrect. In that case, we cover it.

Damaged, defective or wrong items

Please take a quick look at your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo or short video. We'll make it right with a free replacement or a full refund, and we'll cover any shipping costs.

Refunds

As soon as your return arrives, we'll email you to confirm your refund. Refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us and we'll sort it out.

Exchanges

The fastest way to get a different design, colour or model is to send back the item you have and place a new order for the one you'd like.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you can simply return it under this policy.

Gifts and sale items

Items bought at a discount or as part of a bundle can be returned the same way; the refund is the amount you actually paid for the item. Gifts can be returned too, and the refund goes to the original purchaser.