Shipping policy

Last updated: September 30, 2026

Where we ship

We currently ship to addresses within the United States, including APO/FPO addresses where the carrier allows.

Shipping costs and delivery times

Products	Shipping cost	Estimated delivery
Dog car seats (Co-Pilot Nest, Joyride Lounger, Snuggle Bear Bed) and seat belts	Free	Delivered in 5–8 days
Heated lunch boxes (Touch Cordless, Heavy-Duty and Portable)	Free	Delivered in 5–8 days
Ember electric gua sha massager	Free	Delivered in 5–8 days
Little Starfish rompers and Explorer suits	Free	Delivered in 5–8 days

Most orders are delivered 5–8 days after you place them. Delivery times are estimates and are not guaranteed. During busy periods such as November and December, please allow a few extra days and order early for the holidays.

Order processing

Orders are processed after payment is confirmed, and processing time is included in the 5–8 day delivery estimate. Products ship from different warehouses, so if you order items from more than one product line, they may arrive in separate packages on different days. You won't be charged extra shipping for this.

Tracking

When your order ships, we'll email you a tracking number. Tracking can take 24–72 hours to show its first update.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away; we can update it only if the order hasn't shipped. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Delayed, lost or stolen packages

If your tracking hasn't updated for 7 business days, or your order hasn't arrived 20 business days after it shipped, email us with your order number and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a refund.

If tracking shows your package was delivered but you can't find it, please check around your property and with neighbours, then contact the carrier and us within 7 days so we can help open a claim.